Terms of Service

By applying for hosting and/or email account(s) at Sliqua Enterprise Hosting, you accept these terms and conditions and acknowledge that your use of Sliqua Enterprise Hosting is subject to certain limitations set forth below. This policy represents a legal and enforceable contract between the user and Sliqua Enterprise Hosting. If you do not accept this agreement, contact your account representative immediately and discontinue use of your hosting account.

2. Refunds

Refunds will only be issued within the first 30 days of service. Sliqua Enterprise Hosting reserves the right to deduct bandwidth fees at a rate of $50/Mbps or $1/MB, whichever is lesser, from any amount due. No refunds are issued for setup charges, domain registrations, add-on purchases, SSL certificates or overage charges. After the first 30 days a refund will not be issued for any unused period of service. Refunds will be issued by check, PayPal, or Credit Card within 2 weeks of the account cancellation. Refund checks will only be sent to the account owner at the address provided during account signup.

3. Disputes

All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer, that in Sliqua Enterprise Hosting's sole discretion is a valid charge under the provisions of the TOS and/or AUP, you agree to pay Sliqua Enterprise Hosting an administrative fee of not less than $50 and not more than $100.

4. Failure to Pay

Sliqua Enterprise Hosting may temporarily deny or terminate service upon failure of the customer to pay charges when due. Such termination or denial will not relieve customer of responsibility for the payment of accrued charges, plus reasonable interest and any collection fees.

5. Account Cancellation

Requests for canceling accounts may be made in writing with at least 30 days prior written notice sent to:
Sliqua Enterprise Hosting
340 S LEMON AVE #2450
WALNUT, CA 91789

Or you may submit your cancellation request via e-mail to billing@sliqua.com

6. Warranties/Disclaimers

Sliqua Enterprise Hosting hosting service is provided on an "as is, as available" basis. No warranties, express or implied, including, but not limited to, those of merchantability or fitness for a particular purpose, are made with respect to Sliqua Enterprise Hosting hosting service or any information or software therein. You release Sliqua Enterprise Hosting from and Sliqua Enterprise Hosting shall have no liability or responsibility for any direct, indirect, incidental or consequential damages suffered by you in connection with your use of or inability to use the Sliqua Enterprise Hosting services including, but not limited to, damages from loss of data resulting from delays, non-deliveries, mis-deliveries, or service interruptions, or due to inadvertent release or disclosure of information sent by you even if the same is caused by Sliqua Enterprise Hosting own negligence. Without limiting the generality of the foregoing, Sliqua Enterprise Hosting disclaims to the full extent permitted by applicable law any responsibility for (and under no circumstances shall be liable for) any conduct, content, goods and services available on or through the Internet or the Sliqua Enterprise Hosting services. In no event shall Sliqua Enterprise Hosting aggregate liability exceed the amount paid by you to Sliqua Enterprise Hosting for the Sliqua Enterprise Hosting services. Use of any information obtained via Sliqua Enterprise Hosting hosting service is at the user's own risk. Sliqua Enterprise Hosting specifically disclaims any responsibility for the accuracy or quality of information obtained through its services.

7. Security

The Customer is responsible for all use of the Customer's account(s) and confidentiality of password(s), including choosing safe passwords and ensuring file protections are set correctly. Sliqua Enterprise Hosting will suspend access or change access to Customer's account(s) immediately upon notification by Customer that Customer's password has been lost, stolen or otherwise compromised. Sliqua Enterprise Hosting is not liable for any usage and or charges prior to Sliqua Enterprise Hosting making the necessary account alteration. Electronic mail on this system is as private as we can make it. Sliqua Enterprise Hosting customers are reminded that no computer network can ever be considered completely safe from intrusion. E-Mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted and even encrypted information is only as secure as the encryption method utilized.

8. Data Storage

Sliqua Enterprise Hosting is not responsible for any Customer's personal files residing on Sliqua Enterprise Hosting. The Customer is responsible for independent backup of the Customer's data that is stored on Sliqua Enterprise Hosting. Sliqua Enterprise Hosting reserves the right to delete any Customer's personal files after one or both parties terminates the service agreement between Sliqua Enterprise Hosting and the Customer.

9. Non-Transferability of Account

The right to use Sliqua Enterprise Hosting service is not transferable. Use and support of Sliqua Enterprise Hosting accounts is expressly limited to the individual or business whose name appears on the account.

10. Compliance with all Laws

Customer agrees to use the service in a manner consistent with any and all applicable laws and regulations of the United States of America, the Commonwealth of Virginia and the Customer's locality. Reproduction or transmission of any material in violation of any local, state, U.S., or international law or regulation is prohibited. The Customer agrees that any material to be reproduced or transmitted on Sliqua Enterprise Hosting service through customer 's account(s) does not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene, libelous or threatening. Software intended to facilitate any such violations or infringements may not be stored on Sliqua Enterprise Hosting. The customer shall defend, indemnify and hold harmless Sliqua Enterprise Hosting from and against any claims, liabilities and expenses, including attorney fees, resulting from any Customer's use of the Sliqua Enterprise Hosting or a Customer's account in an unlawful manner or otherwise in violation of or contrary to the Customer's Agreement with Sliqua Enterprise Hosting or Sliqua Enterprise Hosting's Acceptable Use Policies. At Sliqua Enterprise Hosting's discretion, Sliqua Enterprise Hosting may revoke any Customer's access to Sliqua Enterprise Hosting or accounts for inappropriate usage.

11. Cooperation with Authorities

While we have neither time or interest in reading traffic directed to or from users of our service, you are advised that there is no guarantee of privacy, either explicit or implied. We will cooperate fully with any request from any law enforcement agency presenting proper documentation according to the law, and any Internet Service Provider seeking to investigate spamming or hacking incidents believed to be connected with our service.

12. Acceptable Use Policy

Users are responsible for regularly reviewing the Sliqua Enterprise Hosting Acceptable Use Policy (AUP) located at http://www.sliqua.com/aup.html. The Acceptable Use Policy is subject to change, without prior notice, upon posting to the aforementioned web address.

13. Confidentiality of Personal Subscriber Information

Sliqua Enterprise Hosting will not release a Customer's personal subscriber information, nor a Customer's billing information, to any third party except upon presentation of a valid court order of a government or entity within our jurisdiction. Customer agrees that Sliqua Enterprise Hosting's judgment as to the validity of any court order of subpoena shall be considered proper and final.

14. Sliqua Enterprise Hosting Right to Suspend or Cancel Account

Sliqua Enterprise Hosting reserves the right to suspend or cancel service to a Customer at any time and without notice, for any reason, including, but not limited to, refusal or failure to pay for services provided or by sole judgment of Sliqua Enterprise Hosting that the Customer may be performing activities harmful to Sliqua Enterprise Hosting or its Customers, employees, vendors, business relationships or any other users of the Internet.

15. Right to Damages

Sliqua Enterprise Hosting reserves the right to collect damages (software, hardware and man hours) if any harm is done to Sliqua Enterprise Hosting which requires repair or reconfiguration of any kind. In the event a Clients account is turned over to a collection agency, Client accepts and acknowledge that the Client will be responsible for all applicable fees Sliqua Enterprise Hosting incurs related to the collection of monies due Sliqua Enterprise Hosting. Damages will be billed for downtime due to customer damage at a minimum of $200 per hour.

16. Other Remedies/Non-Waiver

Nothing contained in these policies shall be construed to limit action Sliqua Enterprise Hosting may take or remedies available to Sliqua Enterprise Hosting in any way with respect to any of the described conduct. Sliqua Enterprise Hosting reserves the right to take any additional actions Sliqua Enterprise Hosting may consider appropriate with respect to such conduct, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Sliqua Enterprise Hosting and levying cancellation charges to cover Sliqua Enterprise Hosting's costs in the event of disconnection of dedicated access for the causes outlined above. In addition, Sliqua Enterprise Hosting reserves at all times all rights and remedies available to Sliqua Enterprise Hosting with respect to such conduct at law or in equity. Non-enforcement of any policy or rule herein does not constitute consent or waiver, and Sliqua Enterprise Hosting reserves the right to enforce such policy or rule at its sole discretion.

17. Sliqua Enterprise Hosting Right to Change Service

Sliqua Enterprise Hosting reserves to right to change and without notice, including, but not limited to, access procedures, hours of operation, menu structures, commands, documentation, vendors and services offered.

18. Waivers and Limitations of Liability

Mutual Waivers and Limitations of Liability. By entering into this Agreement, we both waive important rights. You agree our maximum liability is limited to a refund or rebate of charges you have paid or owe to us. We agree your maximum liability is limited to charges you owe us, any actual damages caused to our business or property, and any damages collected from us by a third part arising out of your use of our products or services. Neither of us can recover punitive, treble, consequential, indirect or special damages or attorney's fees. Instead of suing in court, you and we agree to arbitrate disputes arising out of or related to the Agreements between us using independent arbitration involving a neutral arbitrator administered by the American Arbitration Association under arbitration rules applicable to our industry. Such arbitration shall be held in Loudoun County, Virginia. Each party shall bear their own attorneys' fees, and the initiating party shall bear the costs of the arbitration's expenses. Virgina law shall be controlling. Any judgement upon the award rendered pursuant to the arbitration proceeding may be entered in any court having competent jurisdiction.

19. Digital Millennium Copyright Act (DMCA) Violation Reporting Guidelines

Reports of DMCA violations must meet the following criteria:

A. Reports must be submitted by mail to the following address:

Sliqua Enterprise Hosting
c/o DMCA Contact
340 S LEMON AVE #2450
Walnut, CA 91789

B. Reports must be signed by the holder of the infringed copyright or the holder's authorized agent.

C. Reports must clearly and specifically indication the exact location (URL), nature, and extend of each instance of allegedly infringing content.

D. Reports must clearly and specifically identify the exact copyrighted material that is being infringed.

E. Reports must include sufficient documentation to allow us to verify with certainty the copyright status of the reported material.

F. Reports must include full and complete contact information for the copyright holder and, if applicable, copyright holder's authorized agent.

G. Reports must include the statement "I have a good faith belief that use of the copyrighted materials described herein is not authorized by the copyright holder, the copyright holder's agent, or the law. I, the undersigned, CERTIFY UNDER PENALTY OF PERJURY that I am the agent authorized to act on behalf of the owner of certain intellectual property rights and the information in this notification is accurate."

H. Questions about the Digital Millennium Copyright Act (DMCA) and/or its provisions should be directed to a legal professional.

I. Reports will not be accepted via email.